What is MessageBird?
MessageBird is a web-based omnichannel automated customer service platform that helps businesses integrate various communication channels to interact with customers, including SMS, Voice, Email, WhatsApp and Facebook Messenger. MessageBird strives to help businesses quickly respond to customers’ needs, allowing businesses to provide customers with a consistent experience across all channels.Price: Free or PaidTag: Customer Service AutomationRelease Time: 2011Developers: MessageBird B.V.Users: 566.6K
Features of MessageBird
Automated Messaging: MessageBird allows users to automate their communication process by setting up automatic responses to common customer inquiries, greatly saving users time and resources. In this way, users can also respond to customers more quickly.Security: MessageBird provides a secure communication channel to protect customer data and prevent any fraud.All-in-one Communication: MessageBird allows users to communicate with customers through various communication channels such as SMS, Voice, Email, WhatsApp and Facebook Messenger, which allows users to provide customers with a consistent experience across all channels.All-in-one Inbox for teams: MessageBird integrates all customer conversations for users, improving users’ productivity without affecting customers’ experience.No need to write code: MessageBird helps users build automated dialogs and provide self-service processes, giving customers a good experience without requiring users to write code.